Terms of Service

Effective Date: 21 July 2026

These Terms of Service ("Terms") govern the provision of services by Northbridge Regional Services Ltd ("we", "us", "our") to clients, customers, and other users of our services ("you", "your"). By requesting, booking, paying for, or otherwise using our services, you agree to be bound by these Terms.

1. Introduction and Acceptance of Terms

These Terms apply to all services provided by Northbridge Regional Services Ltd, including regional facilities maintenance, commercial property support, scheduled office and site cleaning, minor repair and handyman services, local delivery and logistics coordination, and event setup and breakdown support.

If you do not agree to these Terms, you must not use our services. Any quotation, service schedule, work order, invoice, or other written agreement issued by us may supplement these Terms. If there is any conflict between those documents and these Terms, the written agreement or service-specific terms will prevail to the extent of the conflict.

2. Scope of Services

We provide regional support services on a scheduled, ad hoc, or project basis, depending on availability and agreement. Our services may include:

• Regional facilities maintenance;
• Commercial property support;
• Scheduled office and site cleaning;
• Minor repair and handyman services;
• Local delivery and logistics coordination; and
• Event setup and breakdown support.

We will use reasonable skill and care in performing our services. However, we do not guarantee that any particular outcome, timeline, or result will be achieved unless expressly agreed in writing.

We may refuse, suspend, or limit services where we consider it necessary for safety, legal compliance, availability, or operational reasons.

3. User Obligations and Responsibilities

You agree to:

• Provide accurate, complete, and up-to-date information relevant to the services requested;
• Ensure that premises, equipment, access routes, and working areas are safe, reasonably accessible, and suitable for the services requested;
• Obtain all permissions, consents, licences, and authorisations required for us to carry out the services;
• Inform us in advance of any hazards, restrictions, security requirements, fragile items, hazardous materials, or special instructions;
• Cooperate with our staff, contractors, and representatives in good faith;
• Not interfere with the performance of the services or request unlawful, unsafe, or inappropriate actions;
• Inspect completed work promptly and notify us of any concerns within a reasonable time;
• Ensure that any items you ask us to transport, handle, or move are lawful, properly packaged, and clearly identified where required.

You are responsible for securing valuables, confidential documents, and sensitive items unless otherwise expressly agreed in writing. You must not use our services for any unlawful purpose.

4. Payment Terms and Conditions

Unless otherwise agreed in writing, fees are charged in accordance with our quotation, rate card, service agreement, or invoice. All prices may be subject to applicable taxes, charges, or disbursements.

• Invoices are payable by the due date stated on the invoice or, if no date is stated, within 14 days of issue;
• We may require advance payment, deposits, or staged payments for certain services;
• Additional work, call-outs, waiting time, travel time, materials, disposal costs, or urgent service requests may be charged separately;
• Where you fail to pay on time, we may suspend services, charge interest and reasonable recovery costs to the extent permitted by law, and/or withdraw agreed schedules until all outstanding amounts are paid;
• You must pay invoices in full without set-off or deduction unless required by law.

If a quotation is provided, it is based on the information available at the time. If the scope changes, or if unforeseen conditions arise, we may revise the price accordingly.

5. Cancellation and Refund Policy

Cancellations must be made in writing using the contact details in these Terms. Unless otherwise stated in a service agreement:

• If you cancel a booked service with less than 24 hours' notice, we may charge a cancellation fee;
• If materials, labour, transport, or third-party bookings have already been arranged, you may be charged for those non-recoverable costs;
• If our staff have already attended the site, arrived for collection, or commenced work, the full or partial service fee may remain payable;
• Refunds, if any, will be assessed on a case-by-case basis and may be reduced by costs already incurred.

Where services have been provided in full or substantially performed, refunds are generally not available except where required by law or expressly agreed in writing. If we cancel a service, we will either reschedule the service or provide a refund for the unused portion of any prepaid fee, unless the cancellation is due to your breach or a force majeure event.

6. Liability Limitations

Nothing in these Terms limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

Subject to the foregoing, we will not be liable for:

• Indirect, incidental, special, consequential, or punitive loss or damage;
• Loss of profit, revenue, goodwill, business opportunity, data, or anticipated savings;
• Damage arising from inaccurate information provided by you;
• Damage caused by pre-existing defects, wear and tear, poor maintenance, or unsuitable conditions at the premises;
• Delays or failures caused by third parties, public authorities, traffic, weather, access restrictions, or events outside our reasonable control.

To the fullest extent permitted by law, our total aggregate liability arising out of or in connection with the services, whether in contract, tort, negligence, breach of statutory duty, or otherwise, shall not exceed the total fees paid or payable by you for the specific service giving rise to the claim.

You agree to take reasonable steps to mitigate any loss, damage, or expense.

7. Intellectual Property Rights

All intellectual property rights in our website, service materials, templates, documentation, branding, procedures, photographs, training materials, and any content created by or for Northbridge Regional Services Ltd remain our property or the property of our licensors, unless otherwise agreed in writing.

You may use materials provided by us solely for the purpose of receiving and using the services. You must not copy, reproduce, distribute, modify, reverse engineer, or exploit our materials except as permitted by law or with our prior written consent.

Any feedback, suggestions, or improvement ideas you provide may be used by us without restriction or compensation, unless otherwise agreed in writing.

8. Data Protection and Privacy

We process personal data in connection with providing our services, managing accounts, communicating with clients, invoicing, compliance, and service delivery. We will handle personal data in accordance with applicable data protection laws and our privacy practices.

Depending on the circumstances, we may collect and process:

• Contact details and business information;
• Site access and scheduling information;
• Billing and payment details;
• Service records, correspondence, and feedback;
• Information necessary for security, health and safety, or operational purposes.

You must ensure that any personal data you provide to us is collected and shared lawfully. Where you provide personal data relating to third parties, you confirm that you have authority to do so.

We may use third-party processors, subcontractors, or service providers where necessary for service delivery, administration, or compliance. Further information may be provided in our privacy notice or on request.

9. Force Majeure

We shall not be liable for any delay or failure in performing our obligations where such delay or failure results from events beyond our reasonable control, including but not limited to:

• Severe weather, fire, flood, or natural disaster;
• Accidents, vandalism, theft, or security incidents;
• Industrial action or labour disputes;
• Power failure, equipment breakdown, or supply chain disruption;
• Transport disruption, road closures, or traffic incidents;
• Pandemic, public health emergency, or government restriction;
• Acts of war, terrorism, civil unrest, or emergency measures;
• Failure of utilities, telecommunications, or third-party systems.

Where a force majeure event occurs, we may suspend or amend services for the duration of the event and will use reasonable efforts to resume performance as soon as practicable.

10. Changes to Terms

We may update or amend these Terms from time to time to reflect changes in law, business operations, service offerings, or commercial practices. The updated Terms will take effect when posted on our website or otherwise communicated to you, unless a later effective date is stated.

Continued use of our services after any update constitutes acceptance of the revised Terms. If you do not agree to the updated Terms, you should discontinue use of our services.

11. Applicable Law and Jurisdiction

These Terms, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or relating to these Terms or the services, subject to any mandatory legal rights you may have under applicable law.

12. Contact Information

If you have any questions, complaints, or notices relating to these Terms or our services, please contact:

Northbridge Regional Services Ltd
Northbridge Regional Services, 24 St John Street, London, EC1M 4AY, United Kingdom
Email: [email protected]
Phone: +44 20 7946 8372

13. Severability Clause

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court or other competent authority, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable. If such modification is not possible, the relevant provision shall be deleted, and the remaining provisions shall continue in full force and effect.

Any failure or delay by us in exercising any right or remedy under these Terms shall not operate as a waiver of that right or remedy.

By engaging Northbridge Regional Services Ltd, you acknowledge that you have read, understood, and agree to these Terms of Service.